Services TheWebix Inc.
1. Acceptance of terms Acceptance of these terms may be made in writing, electronically or by using our services following notification of these terms. Continued use constitutes implied acceptance of these terms.
2. Payments and billing
- A minimum deposit of 30 % is required before work begins. This percentage may be higher depending on the specific nature of the project.
- The balance must be paid in full within 30 days of signing the contract or as specified on the invoice or contract.
- In the event of cancellation after the contract has been signed, a reasonable fee of up to 25 % of the total contract amount may be charged as compensation.
- Any request for early termination must be made in writing. In the event of early termination through no fault of the company, the customer will be required to pay for services already rendered plus a reasonable indemnity of up to 25 % of the remaining balance.
- If a monthly direct debit is more than 30 days overdue, the company may immediately demand full payment of the balance due.
- Any work not included in the service offer will be billed at an hourly rate of 100$ per hour.
3. Late payments
- Monthly interest of 1.5 % (18 % per annum) will be charged on any unpaid balance after 30 days.
- After 30 days' delay, the company may suspend its services until full payment has been received.
- After a delay exceeding 60 days, the company may take legal action, and the customer will be liable for reasonable legal and administrative costs incurred.
4. Cancellations and refunds
- One-off services clearly defined as such may be cancelled by the customer within a maximum of 5 working days of signing the contract, with a full refund of the initial deposit, unless the work has already begun or has been partially delivered.
- For recurring subscriptions, 7 business days' written notice is required to cancel and avoid the next debit.
- After this time, the deposit is non-refundable.
- No refunds will be given for services already rendered.
5. Intellectual Property
- All intellectual property rights relating to the services provided remain the exclusive property of the company until full payment has been received.
- After full payment, the customer obtains the rights of use. Resale or distribution rights remain exclusive to the company, unless otherwise agreed in writing.
- The customer warrants that he holds all necessary rights to the content he provides and undertakes to indemnify the company against any claims relating to such content.
6. Limitation of liability
- The company shall not be liable for any indirect, incidental or consequential damages arising from the use of the services.
- The company's total liability is limited to the amount paid by the customer for the services concerned, except in the case of gross negligence, intentional misconduct or gross negligence on the part of the company.
7. Modifications to the Terms
- The company may modify these terms with a minimum notice of 30 days, communicated to the customer by e-mail or published on the website. The customer may terminate the contract without penalty within 15 days of notification if he refuses to accept the modifications.
8. Jurisdiction
- These terms are governed by the laws applicable in the province of Quebec. Any dispute shall be submitted exclusively to the courts of the judicial district of Longueuil.
9. Special Conditions for Certain Services
Google My Business (GMB)
- The customer must meet Google's eligibility criteria.
- The company is not responsible for suspensions resulting from customer non-compliance with Google policies. No refunds will be offered under these circumstances.
Website creation
- The final invoice is payable within 30 days of final delivery of the project, unless the delay is attributable to the customer, in which case the company may demand payment in proportion to the work carried out.
- Each contract includes a round of revisions of up to 3 hours. Overtime will be billed at the current hourly rates specified in the contract or on the company's website.
10. General Clauses
- Force majeure The company is not liable for delays or non-performance caused by events beyond its reasonable control.
- Privacy Confidentiality: Each party undertakes to maintain the strict confidentiality of sensitive or confidential information received from the other party, except as required by law or with prior written consent.
- Personal data protection The company complies with the provisions of the Act respecting the protection of personal information in the private sector (Québec) and implements the necessary measures to protect the personal data it processes.
- Termination for fault The company may immediately terminate any contract in the event of serious breach of contract by the customer, particularly in the event of repeated non-payment or major violation of contractual clauses.
11. Contact
If you have any questions about these terms, please contact us at : info@thewebix.ca.
